Frequently Asked Questions

Changing registered information

QI moved. What should I do?
A You can confirm, revise, or change your address, e-mail address, etc., from the members page yourself at any time. Please go here to do so. Please note that we do not accept any address changes by e-mail or post.
After changing your address, please be sure to submit a change of address to your nearest post office.

Non-arrival of e-mail

Qe-mail from "w-inds.day" does not arrive.
AInformation e-mails from the fan club are sent from the e-mail address【support@en.w-inds-day.jp】.If you use specified domain reception on your cell phone or smart phone, please change the settings to receive e-mails from 【support@en.w-inds-day.jp】. If using a PC, please check the settings of your spam folder, etc. There are also many cases of people who have signed up with a mistake in their e-mail address at the time of registration resulting in the e-mail not arriving. Even a single wrong character will cause the mail to fail to arrive, so please be careful. If using a cell phone or smart phone and there is no mistake in the registered e-mail address but the mail still does not arrive, we recommend that you consider changing to a PC address.

Membership period

QHow long am I a member from joining "w-inds.day "? (What is the membership period? )
AThe day of your payment is your "sign-up day", and the valid period of your membership is 1 year from the last day of your sign-up month. After that, it will be necessary to conduct procedures to continue it. You can confirm your membership period on My Page.

Other

QI want to withdraw from "w-inds.day".
AUnless you perform the procedures to continue membership, you will automatically be withdrawn. If for some reason you want to withdraw before your membership expires, please contact "w-inds.day". We will then ask you for your membership number and membership information to confirm your identity. Please note that when withdrawing during the membership period you cannot receive a refund of the sign-up fee or annual fee.
QPlease tell me the address for fan letters and presents.
APlease send fan letters or presents for w-inds, or your opinions, requests, etc., regarding "w-inds.day" to the following address.
Jingu-mae 214 Building 303, 2-14-19 Jingu-mae, Shibuya-ku,Tokyo 150-0001  Attn: "w-inds.day"
※Please note that we cannot guarantee a reply to fan letters.

Inquiries

Inquiries to the w-inds. official fan club "w-inds.day"
【Inquiry form】

・We respond to questions via e-mail as necessary, but it may take around 1 week to do so.
・We strictly forbid the unauthorized reproduction or quoting of the reply contents.
・Please note that we do not necessarily guarantee a reply to all inquiries.

PAGETOP